Privacy Policy

Last updated: May 2026

This Privacy Policy describes how Tuff Pops (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from tuffpops.com (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

 

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.

 

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide or improve the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

 

We do not sell or share user data with third parties for marketing purposes.

What Personal Information We Collect

Information We Collect Directly from You

Information that you directly submit to us through our Services may include:

•       Contact details including your name, address, phone number, and email.

•       Order information including your name, billing address, shipping address, payment confirmation, email address, and phone number.

•       Account information including your username, password, security questions and other information used for account security purposes.

•       Customer support information including the information you choose to include in communications with us.

 

Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.

Information We Collect about Your Usage

We may also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address and other information regarding your interaction with the Services.

Information We Obtain from Third Parties

We may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as:

•       Companies who support our Site and Services, such as Shopify.

•       Our payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment in order to fulfill your orders.

 

Any information we obtain from third parties will be treated in accordance with this Privacy Policy.

How We Use Your Personal Information

Providing Products and Services.

We use your personal information to provide you with the Services, including to process your payments, fulfill your orders, send notifications related to your account, purchases, returns, and exchanges, create and maintain your account, arrange for shipping, and facilitate returns and exchanges.

 

Security and Fraud Prevention.

We use your personal information to detect, investigate or take action regarding possible fraudulent, illegal or malicious activity. If you believe your account has been compromised, please contact us immediately.

 

Communicating with You and Service Improvement.

We use your personal information to provide you with customer support and improve our Services. This is in our legitimate interests in order to be responsive to you, to provide effective services to you, and to maintain our business relationship with you.

 

SMS Communications — Program Name: Tuff Pops Order Notifications

 

If you provide your phone number and opt in to receive text messages from Tuff Pops, we may use your number to send order confirmations, delivery notifications, and invoices. Restock reminders and promotional messages require a separate, explicit opt-in. To opt in, check the SMS consent box on our order or subscription form. Tuff Pops does not sell, share, or transfer SMS opt-in data or phone numbers to any third parties, affiliates, or marketing partners for any purpose. SMS consent is not required as a condition of purchase. Message frequency varies. Message and data rates may apply. Message frequency varies. Reply STOP to opt out at any time. Reply HELP for assistance or email hello@tuffpops.com.

How We Disclose Personal Information

Tuff Pops does not sell or share your user data or personal information for advertising or marketing purposes. We do not use third-party ad pixels or tracking technologies for ad platforms.

 

We may disclose your personal information to third parties only in the following limited circumstances:

•       With vendors or other third parties who perform services on our behalf (e.g., IT management, payment processing, customer support, cloud storage, fulfillment and shipping). These parties are authorized to use your personal information only as necessary to provide services to us.

•       When you direct, request us, or otherwise consent to our disclosure of certain information to third parties, such as to ship you products or through your use of social media widgets or login integrations.

•       In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations, to enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

 

We do not use or disclose sensitive personal information without your consent or for the purposes of inferring characteristics about you.

Cookies

Like many websites, we use Cookies on our Site. For specific information about the Cookies that we use related to powering our store with Shopify, see https://www.shopify.com/legal/cookies. We use Cookies to power and improve our Site and our Services (including to remember your actions and preferences), to run analytics and better understand user interaction with the Services.

 

Most browsers automatically accept Cookies by default, but you can choose to set your browser to remove or reject Cookies through your browser controls. Removing or blocking Cookies can negatively impact your user experience and may cause some of the Services to work incorrectly or no longer be available.

 

Our website also recognizes the Global Privacy Control (GPC) signal, which enables you to opt-out of certain uses or disclosures of your information. To learn more, visit https://globalprivacycontrol.org/.

Third Party Websites and Links

Our Site may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites.

 

Third-party links on our Site do not govern how we collect or use your personal information, including your phone number or SMS opt-in data, which is handled solely as described in this Privacy Policy.

Children's Data

The Services are not intended to be used by children, and we do not knowingly collect any personal information about children. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted.

Security and Retention of Your Information

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." In addition, any information you send to us may not be secure while in transit. We recommend that you do not use insecure channels to communicate sensitive or confidential information to us.

 

How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide the Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.

Your Rights

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law.

 

•       Right to Access / Know: You may have a right to request access to personal information that we hold about you.

•       Right to Delete: You may have a right to request that we delete personal information we maintain about you.

•       Right to Correct: You may have a right to request that we correct inaccurate personal information we maintain about you.

•       Right of Portability: You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party.

•       Restriction of Processing: You may have the right to ask us to stop or restrict our processing of personal information.

•       Withdrawal of Consent: Where we rely on consent to process your personal information, you may have the right to withdraw this consent.

•       Appeal: You may have a right to appeal our decision if we decline to process your request. You can do so by replying directly to our denial.

•       Managing Communication Preferences: We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails to you. If you opt out, we may still send you non-promotional emails, such as those about your account or orders that you have made.

 

You may exercise any of these rights where indicated on our Site or by contacting us using the contact details provided below. We will not discriminate against you for exercising any of these rights.

Complaints

If you have complaints about how we process your personal information, please contact us using the contact details provided below. If you are not satisfied with our response to your complaint, depending on where you live you may have the right to appeal our decision or lodge your complaint with your local data protection authority.

International Users

Please note that we may transfer, store and process your personal information outside the country you live in. Your personal information is also processed by staff and third party service providers and partners in these countries.

 

If we transfer your personal information out of Europe, we will rely on recognized transfer mechanisms like the European Commission's Standard Contractual Clauses, or any equivalent contracts issued by the relevant competent authority of the UK, as relevant.

Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please call or email us at hello@tuffpops.com or contact us at:

 

1235 East 2000 North, Provo, UT, 84604, US